Cross-Cultural Communication Skills

Cross-Cultural Communication Skills Course

In a world of online and remote working, international travel and global, multi-cultural businesses, misunderstanding arising from miscommunication is frequent and can cause or escalate conflict situations, leading to poor morale and inefficient operations. Organisations that foster competency in cross-cultural communication tend to have greater morale, less conflict, more collaborative teams with increased productivity and innovation.

The way we communicate can open doors or create barriers.

Cross-cultural communication goes beyond language; it’s about respecting differences, understanding mindsets and finding common ground in an international environment and diverse world where the complexities and ambiguities of language are constructively managed. It isn’t just about etiquette, however, it can mean strategic advantage.

When travelling, working in different countries, collaborating with international colleagues, or interacting with people from different backgrounds, understanding how to communicate effectively cross-culturally allows for stronger, more meaningful connections to be made and misunderstanding avoided.

This course will provide you with the theoretical and practical knowledge of cultural orientations and values, how to identify and go beyond them in the context of intercultural mediation, which presents culture-specific challenges. This course will also give you invaluable skills to build meaningful intercultural relationships, improving your cross-cultural communication abilities. Through practical exercises and case studies, you will learn intercultural mediation techniques to help you build stronger, more fruitful relationships to foster a co-operative and collaborative working environment and avoid the damage and cost that can be caused through misunderstanding.