Workplace & Employment Mediation London - 30 September 2025

Workplace and Employment Mediation

This 8 hour course is designed for qualified civil and commercial mediators who wish to acquire the additional skills needed for the challenges of modern workplace and employment mediation.  The course will provide the theory and process knowledge that is essential to those who wish to practice in this area.

The course provides 6 hours of mediation CPD and attendees will be qualified to practice as workplace mediators.

Workplace and Employment Mediation Course

London -  30 September 2025 1000 Registration-Start 1000-1800.

This 8 hour workplace conversion course also provies 8 hours of mediation CPD 

The London School of Mediation presents a one day workshop for qualified civil and commercial mediators who wish to acquire the specialist skills needed for the challenges of modern workplace and employment mediation. Led by experts in the field, the course will provide the theory and practical knowledge that is essential to those who wish to practice in this area.

Course leader: Susie Zaffran FCIPD

The day includes a mix of theory, discussion & practice.

Attendance leads to the award of the LSM Workplace and Employment Certificate.

The course also carries six hours of mediation and professional CPD points.

Programme

0945 Registration & Coffee
         Welcome & Introductions
1000 Session 1 – Introduction to conflict in the workplace
         Recap of mediation
         The changing workplace
         How people respond to change
         Causes of conflict
         Manager’s role in diffusing conflict and difficult conversations
         Tribunal statistics
         Role Play Introduction – Discussion of the facts of developing case
         Summary of key learning points
1115 Coffee
1130 Session 2 – Mediation in practice
         Facilitative vs Transformative
         Benefits of mediation in early stages of conflict
         When is the best time to mediate?
         Agreement to Mediate
         Pre-meetings, admin process and 1:1s
         Role Play – Pre-meetings (all delegates are the mediator)
1315 Lunch
1400 Session 3 – 2 sides of the same coin
         Transferable skills – people management and mediation
         The Grievance Process
         Asking Qs – probing, open, closed
         Role Play – The mediation day
         Settlement Agreement
         What is a successful mediation?
         Authority in the room
         Summary of key learning points
1530 Tea
1545 Session 4 - Employment Mediation
         Workplace vs Civil Mediation
         Tribunals – the process
         Conciliation vs Mediation
         Workplace to Employment
         Lawyers/personalities in the room and their impact
         Role play – Alternative ending
         CBA
1745 Consolidation
1800 Close

Places are limited so please book now to secure your place.